Frequently Asked Questions
We offer free shipping in the US for all orders, and upgrading to Priority Mail costs only $6. Priority Mail Express and international shipping rates vary based on the weight of your order and your location.
Ah, BY FAR the most common email/chat/phone call inquiry that we receive...
The short answer is that orders that do not require any engraving/personalization will normally ship within 1-2 business days, while orders that require engraving of any sort will typically ship within 5 business days...we're often quite a bit faster than that though.
The longer answer: it depends on what you order, where you're located, what shipping method you choose, and how busy we are with other orders during that particular week. Some products take longer for us to prep (i.e. the Survival Kits) because of the time involved in engraving all the parts. Occasionally we may have a few extra days of lag time while waiting for a batch of a particular color of bottle opener or ammo can to get back from the powder-coating shop, but that's pretty rare and we'll contact you if we think it'll be an issue.
As we said above, orders that require engraving or customization will usually ship within 5 business days. Since we don't stockpile any standard engraved products (i.e. our American flag or USMC bottle openers without customization) nearly everything that has text or a logo on it is made to order. So that means your order goes into the queue with every other pending website order (and wholesale order) that we've received, and we typically burn through orders in batches -- meaning that we may spend all morning engraving brass .50 caliber bottle openers on one laser while we do customized gift boxes on the other, then in the afternoon we'll engrave shot glasses on one while we engrave black .50 caliber groomsman sets on the other, and so forth. So it's possible that we could engrave and ship your order within an hour of you placing it if you're lucky, but if you order an unusual or unique product then it may be closer to the 5 day mark before we get to it.
Keep in mind that if we have to contact you to clarify engraving instructions or correct a shipping address (or anything along those lines) then production time will likely be extended by a day or two. Then you have to factor in transit time from San Diego...
If you live in Southern California, then our free First Class shipping option will only take a day or two. But if you live in rural Maine, you may be looking at 4-5 business days. Priority Mail will generally be 2-3 days anywhere in the US, and we also offer Priority Mail Express shipping which is 1-2 days to any US location. International shipping is harder to judge because it's subject to the whims of duties and customs, so you'll need to assume 10-14 days transit time for any international orders other than Canada which generally runs pretty smoothly. If you have a hard deadline ahead of you, call us at 858.952.6719 and we'll let you know whether we'll be able to meet it.
We do not, for a few reasons. First, we don't have a reliable method (or the time) to verify whether a potential customer is active, reserve, retired, or a veteran, so there would be no sure-fire way for us to prevent people from taking advantage of us. Second, roughly 75% of our customers have some sort of military/LEO/FF affiliation, so if we were to offer a 10% military discount we'd basically have to raise all our prices 10% across the board. Instead we've elected to keep our prices as reasonable as possible upfront.
Each product listing is slightly different in terms of engraving options -- some like our individual bottle openers allow you to see the engraving that you enter as it will actually appear on the product, and some have larger text boxes for you to enter multiple lines of text. Then for products like the Survival Kit we have several boxes for entering instructions.
For instance, if you're ordering a set of bottle openers for your groomsmen you could type something like this:
Father of the Bride
And so on...
We'll be able to figure out where #1 ends and #2 begins, and we'll center the lines so they look good. Just try to make it clear whether you want things on 1 or 2 or 3 lines, and put an extra blank line between each one. Bottom line...if we are not 100% clear about what you want, we'll contact you to clarify.
Our .50 Caliber Bottle Openers, 20mm Bottle Openers, and 7.62mm Keychain Bottle Openers are 100% made and sourced in America. With a few minor exceptions, all the manufacturing, customization, and packaging processes occur either in our San Diego office or within a 10 mile radius of it.
Yes, we are 100% veteran-owned and operated. Our two co-founders were former Navy EOD officers and our third co-owner is a former USMC infantry officer.
Many of our products have automatic quantity discounts that kick in based on the number that you order -- those details will be at the end of the descriptions for the applicable products. Also, we sell on a wholesale basis to hundreds of brick&mortar and online stores across the country as well as to dozens of military units for mess nights, Birthday Balls, etc. For wholesale information click here or call us at 858.952.6719.
We donate at least 15% of our profits to our partner charities on an annual basis -- for 2014 and 2015 our donations amounted to over 50% of our net profits. For our partnered products, we donate 40% of the retail value of each sale to the charity. Learn more about our contributions here.
You can read more about them here. Short answer -- we accept returns/exchanges (minus return shipping costs) for any non-customized product still in a condition that we could resell it. We do NOT offer refunds/exchanges for engraving mistakes made by customers, so please double-check your names/dates/etc. for typos before submitting your order. However if we make a mistake on engraving, ship the wrong product, etc. we will offer a replacement or refund.